Shipping Policy

Effective Date: 08/01/2025

Thank you for shopping with Lumela. We’re committed to delivering your order quickly and reliably.

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Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: During peak times, such as holidays or sales, processing may take slightly longer.

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Shipping Rates & Estimates

We currently ship within the United States. Shipping rates are calculated at checkout based on your location and the size of your order.

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days

Free standard shipping is available for orders over $75.

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Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

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Shipping Carriers

We use trusted carriers such as USPS, UPS, and FedEx, depending on your location and shipping preference.

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Shipping Delays

While we do our best to ensure timely delivery, please understand that delays can occur due to weather, carrier issues, or high order volume. If your order is delayed more than 10 business days, contact us at lumelabag@gmail.com.

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Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at lumelabag@gmail.com so we can file a claim and resolve the issue.

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Questions?

For any questions or concerns about your order or shipping, feel free to reach out to us at lumelabag@gmail.com. We're happy to help!