Terms of service

Terms of Service

Welcome to Lumela. By using our website (www.lumelabag.com) and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General

Lumela (“we,” “us,” “our”) provides bags and accessories for everyday use. These Terms apply to all visitors, customers, and anyone who accesses or uses our website.

2. Products & Availability

  • We do our best to display accurate product descriptions, images, and pricing.

  • Availability of products is not guaranteed. We may discontinue or change products at any time without notice.

  • Colors may vary slightly due to screen differences.

3. Orders & Payments

  • By placing an order, you agree to provide accurate billing and shipping information.

  • Payments are processed securely through Shopify and accepted methods shown at checkout.

  • We reserve the right to refuse or cancel any order if fraud or unauthorized use is suspected.

4. Shipping

  • Orders are processed within 1–2 business days. Shipping times may vary depending on location.

  • Once shipped, we are not responsible for delays caused by carriers, weather, or customs.

5. Returns & Refunds

  • Please refer to our [Refund Policy] for details on returns and exchanges.

6. Intellectual Property

  • All content on www.lumelabag.com ; including text, images, logos, and designs, is the property of Lumela.

  • You may not copy, reproduce, or use our materials without written permission.

7. Limitation of Liability

  • Lumela is not liable for any damages, injuries, or losses arising from the use or misuse of our products.

  • We are not responsible for indirect, incidental, or consequential damages.

8. Privacy

  • Your personal information is handled according to our Privacy Policy.

9. Governing Law

  • These Terms are governed by the laws of the State of New Jersey, USA.

10. Changes to Terms

  • We reserve the right to update or modify these Terms at any time. Changes will be effective immediately once posted on this page.

11. Contact Us

If you have any questions, please email us at lumelabag@gmail.com.