Refund & Returns Policy

We want you to love your Lumela bag as much as we loved creating it. If for any reason you’re not completely happy with your purchase, we’re here to help.

Returns

• You may request a return within 14 days of delivery.

• Items must be unused, in their original condition, and in the original packaging.

• To start a return, please contact us at lumelabag@gmail.com with your order number and reason for return.

Refunds

• Once your return is received and inspected, we’ll send you an email to notify you that we have received your item.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Please note: shipping costs are non-refundable.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at lumelabag@gmail.com.

Non-Returnable Items

• Gift cards

• Final sale items

• Personalized items

Shipping Returns

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend purchasing shipping insurance, as we cannot guarantee receipt of your returned item.